In the projects final closure phase, which of the following should be done first?
a. Measure customer satisfaction as a key performance indicator of project’s success.
b. Get formal sign off from the customer to confirm the customer acceptance of final deliverable.
c. Check project scope against the project management plan.
d. Document all lessons learned and hand off completed project deliverables to operations and management.
C. Since project scope is measured against the project management plan, the project manager will review that document to ensure completion before considering the project closed.