Project Management Training Course FAQ

I’m new to project management.  Is there someone I can talk to about which project management training course I should take?

Yes.  Please call us at 1-866-PM-ASSIST and we will answer all your project management training course questions.

Where can I find more specifics about your Project Management Professional (PMP)® certification preparation courses?

You can read our PMP prep course description.  You can also read our Project Management Professional (PMP) Course FAQs page.

I have questions about registering or how to pay.  Who should I talk to?

Please call us at 1-866-PM-ASSIST and we will help you.

How do I pay for someone else to attend a project management training course?

Complete the registration and payment process as normal. Look for the “Additional Information” field during the payment process and provide the name and contact information for the person who will actually be attending.  Or, complete the payment process and send us an email with more detailed information.

Can I pay by credit card?

Yes. You can pay via credit card on our registration pages or over the phone. You can pay with Visa, MasterCard, Discover, and American Express.

Can you send my company an invoice for the training?

Yes.  But the invoice must be paid in full before you attend the training.

What happens if a course is cancelled?

We operate with small class sizes to create optimal learning environments.  However, occasionally, if enrollment is very low, we may need to cancel a course.  If this happens we will issue you a full refund, or transfer you to the next course, depending on your preference.

What is the deadline for me to cancel?

Cancellations received up to fourteen (14) days before the course are fully refundable. After that, cancellations are subject to the entire course fee.  Substitutions may be made at any time. To make a substitution, cancel or to reschedule a course, please call us at 1-866-PM-ASSIST.

I’m unable to attend part of the course.  What can I do?

On a space-available basis, you can make-up the parts of the course you are unable to attend the next time the course is offered.  Please contact us to arrange any make-up sessions.

Will I receive a certificate?

If you attend at least 80% of the course, you will receive a course completion certificate.  This may be available at the end of the course, or it may be mailed to you after the course is complete.

Where are the courses held?

Our project management courses are held at different locations, including Seattle/Bellevue, WA, Tucson, AZ, Grand Cayman, and online. Please make sure you register for the correct location.  Directions to all locations are available on our contact page.

Will I receive a confirmation after I register for a course?

If you register online, you should receive an immediate payment confirmation email directly from the credit-card processor. You should also receive a confirmation email and additional information from Key Consulting within 24 to 48 hours.

What happens in the case of inclement weather?

We make every effort to ensure instructors are available to teach courses, regardless of weather conditions.  However, we recognize that sometimes conditions may prevent you from attending all or part of your course.  On a space-available basis, you can make-up the parts of the course you are unable to attend the next time the course is offered.  Please contact us to arrange any make-up sessions.

What is the daily schedule for the courses?

Most courses run 8:00am to approximately 5:00pm local time, with 1 hour for lunch. However, you should verify start times when you receive your confirmation information.

Could Key Consulting come to my site to deliver a project management training course?

Probably.  The minimum number of people you’d require would depend on exactly where you’re located, but it could be as low as 5 people.  Please call us at 1-866-PM-ASSIST to find out more.  More details about onsite training.