You are the project manager on a software implementation project.  Your client demands a major change in the later phase of the project. You assess the impact of the change and tell the client how much time and money it will cost to implement.  The client refuses to restructure the schedule and will not pay more for changes, despite the fact that the proposed changes are well beyond the documented scope of the original work.  What conflict resolution technique is the client using?

A.    Withdrawal
B.    Confronting
C.    Forcing
D.    Smoothing

Answer

C: The client is trying to force the conflict to be resolved in his favor by refusing to work towards solving the problem.

Question data supplied by: 1000 Challenge PMP Questions
Author: Mohit Arora
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